IT System Support Specialist - Pontianak

Join PT. Sasana Cipta Mulia as an IT System Support Specialist in Pontianak and play a pivotal role in ensuring seamless business operations through robust system monitoring, troubleshooting, and technical support. This position is ideal for IT professionals passionate about maintaining and optimizing IT infrastructure. With a focus on proactive problem-solving and a commitment to continuous learning, you will work alongside a dynamic team to deliver exceptional IT support services.

PT. Sasana Cipta Mulia is a leading company in Pontianak, known for its innovative solutions and customer-centric approach. As an IT System Support Specialist, you will be responsible for monitoring and maintaining the company's IT systems, ensuring minimal downtime and maximum efficiency. This role offers a unique opportunity to work in a fast-paced environment and contribute to the company's growth and success.

In this role, you will be responsible for daily tasks such as system monitoring, troubleshooting, and providing technical support to end-users. You will work with a variety of IT systems and tools, including network infrastructure, servers, and desktop applications. This position requires a proactive approach to problem-solving and a commitment to continuous learning and improvement.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain the company's IT systems, ensuring minimal downtime and maximum efficiency.
• Provide technical support to end-users, resolving hardware and software issues promptly.
• Troubleshoot and resolve network and system-related problems.
• Install, configure, and maintain network infrastructure, servers, and desktop applications.
• Ensure the security and integrity of the company's IT systems, implementing and enforcing security policies.
• Document and maintain IT system configurations and procedures.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT infrastructure.
• Provide training and support to end-users on the use of IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT system support and troubleshooting.
• Proven experience with network infrastructure, servers, and desktop applications.
• Familiarity with ITIL processes and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

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