General Manager - Luxury Hotel Operations

Join Bali Jobs Recruitment as a General Manager and lead a world-class hospitality team in the heart of Jakarta Raya. This is a rare opportunity to oversee the full spectrum of luxury hotel operations, including Rooms Division, Food & Beverage, Housekeeping, and Front Office. You'll be responsible for ensuring exceptional guest experiences and driving the hotel's profitability. With a strong background in luxury hospitality and a proven track record of success, you'll have the chance to make a significant impact on a renowned hotel.

Our hotel is a beacon of luxury and elegance, offering an unparalleled experience to our guests. As the General Manager, you'll play a pivotal role in maintaining and enhancing our reputation. You'll work closely with a talented team of professionals, leveraging industry-leading tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations and improve guest satisfaction.

If you're a seasoned hospitality leader with a passion for luxury and a commitment to excellence, this is your chance to take the helm of a prestigious hotel. Join us and be part of a team that delivers exceptional service and creates memorable experiences for our guests.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the hotel, ensuring seamless guest experiences.
• Manage and mentor the Rooms Division, Food & Beverage, Housekeeping, and Front Office teams.
• Implement and monitor operational strategies to drive revenue and profitability.
• Ensure compliance with health and safety regulations, as well as industry standards.
• Develop and execute marketing strategies to attract and retain luxury guests.
• Foster a positive and productive work environment, promoting teamwork and professional growth.
• Utilize PMS and CRM tools to optimize operations and enhance guest satisfaction.
• Represent the hotel at industry events and conferences to build relationships and network with key stakeholders.

🎓 Kualifikasi & Syarat

• Minimum of 10 years of experience in luxury hotel operations, preferably in a senior management role.
• Proven track record of success in managing multi-departmental teams.
• Strong leadership and communication skills, with the ability to inspire and motivate staff.
• In-depth knowledge of luxury hospitality standards and industry best practices.
• Proficiency in using PMS and CRM tools, such as Opera or Cendyn.
• Certifications in hospitality management, such as CHM (Certified Hotel Manager) or equivalent, are a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to travel extensively, as required by the role.

🛠️ Keahlian

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